Saturday, 16 12 2017

Emergency Planning Solutions

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Knowledge Bank

EPS Crisis Communications experts reveal the who, what, when, where and why of effective crisis communications.

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December 2010 was the coldest December on record for the UK with heavy snowfall and ice causing disruption on a number of fronts. Airports all across the UK experienced some degree of disruption, significantly reducing in-bound and out-bound flights. Though this case study details the events and backlash at Heathrow Airport, it is critical to point out that their story is not unique and we should all learn a valuable lesson from their adversity.

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Disruptions to business and tightly linked supply chains are on the rise (anyone for some flooding, a few more financial disruptions, volcanic ash clouds or even a social media led attack?) Today's business environment is riddled with potential disruptions, each of which has the capacity to be terminal; but there are many things that can be done to exert control over the impacts of a crisis. It is a fundamental Board responsibility to ensure a business is properly prepared by including DR as part of your broader continuity efforts.

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This summer the Olympic flame made its way from Athens to London, travelling across most the the British Isles en route. But did you know it went out twice? Yet an authentic Olympic flame still made the immovable deadline of the Opening Ceremony on 27 July; continuity planning was the key.

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Many of you will be aware of the need to exercise your emergency and continuity plans. It has been a requirement of other standards, such as that for Business Continuity Management or Crisis Management, but for a long while there was little by the way of universally accepted guidelines on how to do this.

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The power of social media has been a rising force in crisis management over the last couple of years. The immediacy of information, the transparency and openness and the practical lack of control all make the involvement of social media in an emergency or crisis so influential.

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Business Continuity Management has just become an International Standard with the publication of ISO 22301 Societal Security: Preparedness and Continuity Management Systems Requirements.

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Traditional risk management falls short of what's needed to make your company truly resilient. Most organisations run a risk management system of one sort or another; that is to say they try to manage their exposure to risk by reducing the effect of uncertainty on outcomes.

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In mid October 2011 Blackberry experienced a four day global outage due to a server failure in the UK. The problem spread "like wildfire" to Africa and the Middle East before hitting the Americas and Asia.

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US based Beef Products Inc (BPI) were the victims of a Jamie Oliver inspired social media feeding frenzy; the ensuing crisis cost over 1000 people their jobs.

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The CMI’s March 2012 BCM Report provides a valuable insight into business attitudes towards Business Continuity. For the second year in a row the number of firms with a BCM plan in place has grown, although an alarming proportion remain vulnerable without any BCM arrangements in place.

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Like most organisations you will rely on your upstream and downstream supply chain partners; but do you know how reliable they really are?

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Do you fall into any of these killer categories…

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Do you fall into any of these killer categories…

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The BCI published its views on the top threats facing organisations in 2012 at the start of this year. The perceived top three threats that were concerning respondents were:

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Having a Business Continuity Plan is not in itself enough. What organisations need is a Business Continuity capability. A capability requires sound plans and procedures but it also requires people aware of their roles and responsibilities in terms of resilience. This fact is recognised in the Business Continuity Lifecycle stages.

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EPS Client's Testimonials

I would certainly have no hesitation in recommending EPS to any organisation wishing to exploit EPS's wealth of knowledge and experience in risk management processes and emergency training and development.

Capt Trevor Wright, MSc, MNI
Harbour Master, Port of Larne


Contact Us

Tel: 028 9086 7333

enq@emergencyplanningsolutions.com

Adelaide House
Hawthorn Business Park
Falcon Road, Belfast
Co Antrim BT12 6SJ
Northern Ireland

 

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